Privacy Policy

Welcome to HoxyTV. Protecting your private information is our priority, and we uphold your right to confidentiality. For any questions about our practices or policies concerning your data, please contact us via WhatsApp.

1. Data We Collect

Personal information is collected when you voluntarily provide it during IPTV service registration, express curiosity about our company or products, or contact our team.

The private data we gather consists of the following:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

We apply the data we gather for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your data is grounded on the following legal principles:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is kept only for the time required to achieve the purposes stated in this policy, except when longer storage is necessary or permitted by law, including tax and accounting requirements.

5. Cookies & Tracking Technologies

We might employ cookies and related tracking tools to access or save information. These are primarily functional cookies needed for the website and client area to work correctly. Advertising-related tracking cookies are not used.

6. Third-Party Services

Your data might be shared with external vendors, service providers, or agents who work for us or represent us and need this information to perform their duties. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We've established suitable technical and organizational safeguards to protect your personal information. That said, bear in mind we can't ensure complete internet security.

8. Your Data Protection Rights

The rights you have concerning your personal information may vary based on where you reside:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To make use of these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is not designed for individuals below 18 years of age. We make every effort to avoid collecting data from minors.

10. Contact Us

For any questions or observations about these terms, kindly contact us via WhatsApp.