Contact HoxyTV
Receive HoxyTV Assistance for setup, account issues, or channel needs is available. Our support team operates nonstop on WhatsApp or contact us via email.
WhatsApp Support
Speediest way to get in touch. WhatsApp messaging ensures prompt responses.
Chat on WhatsAppLive Chat
Fancy a chat? Use the available chat tool. When inactive, kindly send an email.
Start a RequestHelp & Guides
Go to Installation for step-by-step setup manuals and diagnostic help.
View InstallationGet in touch
General Inquiry
Need help with setup, billing, or support? Contact us directly.
Sales & Billing Assistance
Receive suggestions, handle subscriptions, or settle payment inquiries.
How Can We Help You?
Pick a category for personalized support and quick access.
Setup & Installation
Comprehensive guides covering Smart TV, Firestick, Android, iOS, MAG, plus more.
Billing & Payments
Issues with invoices, payments, or receipts? We rely on Stripe’s secure checkout system.
Technical Issues
Having buffering, EPG, or app troubles? We’ll assist in fine-tuning your configuration.
Channel Requests
Can’t find a channel or location? Inform us, and we’ll verify access.
Account & Activation
Missing your login details or activation email? We’ll quickly confirm and resend.
Apps & Compatibility
Get expert advice on the best IPTV apps and settings for your gadget.
Frequently Asked Questions
Swift answers to common queries about support, installation, payments, and devices.
Provide your device, app, plan, and a short summary of the problem or inquiry.
Look in your spam/junk folder. If it’s still not there, contact us via WhatsApp and we’ll send it again immediately.
Extra connections can be purchased as add-ons. Contact sales for more information when you reach out.
Visit our Installation guide for detailed setup steps on Firestick and similar devices.
Review the Refund Policy for requirements, processing times, and submission procedures.
Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
Ensure a 30+ Mbps speed, connect via 5GHz Wi-Fi/Ethernet, activate hardware acceleration, adjust buffer size, and pause other streaming/downloading activities.
In your app configuration, refresh/reload the playlist and EPG. If necessary, delete and re-enter your M3U and EPG URLs.
Payment via major credit cards is supported through Stripe.
Yes. You can control renewal options in your account, or get support by contacting our help team.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly